At Proto3000 Inc, we are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy to understand how we process and deliver your orders.
1. Order Processing:
- Orders are typically processed within 1-3 business days after payment verification.
- Customized, large-volume orders, specialty items, or made-to-order items may require additional processing time
- We do not process or ship orders on weekends or holidays.
- Out of stock orders, or those dropshipped directly from the manufacturer may require additional processing time and shipping costs
2. Shipping Methods:
- We offer a range of shipping options to suit your needs, including standard, expedited, and international shipping.
- Shipping costs and estimated delivery times are calculated at checkout based on your product selection, selected shipping method, and destination.
3. Shipping Addresses:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses.
- If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. Changes may not be possible once the order is processed.
4. Order Tracking:
- Once your order is shipped, you may receive a shipping confirmation email with a tracking number depending on the shipping option chosen
- You can track the status of your shipment using the provided tracking number on our website or the carrier's website.
5. Delivery Times:
- Estimated delivery times depend on the shipping method and your location.
- While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as weather or carrier delays, may affect delivery times.
6. International Shipping:
- For international orders, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the recipient.
- International shipping times may vary due to customs clearance processes.
7. Order Status and Support:
- You can check the status of your order by logging into your account on our website or by contacting our customer support team.
- If you have any questions or concerns about your order or shipping, please reach out to our customer support team, and we will be happy to assist you.
8. Lost or Damaged Shipments:
- In the event that your order is lost or arrives damaged, please notify us as soon as possible. We will work with you and the carrier to resolve the issue promptly.
Thank you for choosing [Your Company Name]. We value your business and are committed to ensuring your orders are delivered in a timely and efficient manner. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.
This shipping policy is subject to change without notice, so please review it regularly for updates.